Cancellation & Refund Policy

4.1 Current availability

Paid activation and billing are not currently live on the informational public site. There is not yet a working Membership cancellation control on this public site.

4.2 Canceling membership

When membership is live, future renewal will be cancelable through Membership settings without a mandatory survey, retention offer, support conversation, or requirement to settle an outstanding invoice first.

During an active 30-day trial, cancellation prevents the first subscription charge. During a paid period, cancellation prevents the next renewal.

Access continues until the displayed date your current trial or paid access ends, subject to independent safety and product-availability controls.

A scheduled cancellation may be withdrawn before it takes effect without creating a second subscription or an immediate charge.

Cancellation from voluntary pause takes effect immediately and stops a pending resume.

During payment recovery, cancellation stops future renewals and automated collection promptly. If no paid access remains, termination is immediate. Existing valid balances remain a separate accounting matter handled under the approved billing process. Payments already being processed are separately confirmed and resolved.

Actual termination ends protection of the monthly membership price but does not remove your Founder membership history or number. A valid pause or approved TAVALYX service hold preserves the protected monthly price for the core membership.

Rejoining after termination does not automatically restore the prior protected monthly price or grant a new trial.

4.3 Purchased Grade packs

A purchased Grade pack is a separate digital-service purchase, not an automatically renewing subscription.

Each purchased pack lasts 30 days after its purchase is successfully processed and confirmed, with no rollover or automatic refill. Purchased credits remain available after membership cancellation until their own expiration date.

A Grade is used only when TAVALYX successfully completes and delivers a review that meets all applicable rules. Unsupported or incomplete submissions, missing required evidence, no result that meets the rules, and system failures use zero Grades.

You can view an existing successful Grade again without using another Grade.

4.4 Billing corrections and refunds

TAVALYX corrects verified billing errors, including duplicate charges and charges made after a valid no-renewal instruction.

There is no general money-back guarantee after the trial.

Ordinary voluntary nonuse, voluntary pause, temporary travel, or a valid result in which no opportunity qualifies does not automatically create a refund.

If TAVALYX makes an authorized determination that it cannot provide the advertised core membership service on an ongoing basis, it places the membership on a TAVALYX service hold and stops future billing.

TAVALYX refunds the unused portion of the actual core membership fee paid, measured from the recorded time the service hold took effect to the original end of the paid period.

The core refund equals the net paid core fee multiplied by unused seconds divided by original period seconds, never below zero and capped at the remaining refundable payment. Associated tax is adjusted through the original billing record without double-refunding an interval.

In plain language, the refund covers the share of the paid core fee that corresponds to the unused time, and it can never exceed the remaining refundable payment.

A service hold during a trial has no paid fee to refund and does not create another trial.

Mandatory customer rights and case-specific billing corrections remain unaffected.

4.5 Requesting help

For billing corrections, membership questions, or customer support, email support@tavalyx.com with a description of the issue and a relevant receipt or transaction reference if available.

Do not send full payment-card numbers, card security codes, sportsbook credentials, or other unnecessary sensitive information.

Contact TAVALYX